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    Refund and Returns Policy

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    • Refund and Returns Policy

    Effective Date: August 2025

    At AyurEze, we are committed to providing authentic Ayurvedic products, trusted consultations, therapy sessions, and lab services. Our Refund & Return Policy ensures that you have a fair and transparent process if you are dissatisfied with a product or service.

    1. Medicines

    • Return Eligibility:
      • Only medicines delivered in original, unopened, and sealed packaging are eligible for returns.
      • Prescription-based medicines or personalized health packages are non-returnable once dispatched.
    • Refund Process:
      • Eligible returns must be initiated within 7 days of delivery.
      • Refunds will be processed to the original payment method within 7–10 business days after receiving the returned product.
    • Damaged or Incorrect Orders:
      • If a medicine is damaged, expired, or incorrect, please contact refundandreturn@ayureze.inimmediately.
      • We will arrange a replacement or full refund at no extra cost.

    2. Therapy & Wellness Bookings

    • Cancellation Policy:
      • Therapy bookings can be canceled up to 24 hours before the scheduled session for a full refund.
      • Cancellations made within 24 hours of the session may be partially refunded or non-refundable, depending on the service provider’s policy.
    • Rescheduling:
      • You may reschedule your therapy session once without any charges if done 24 hours prior to the appointment.

    3. Teleconsultations

    • Refund Eligibility:
      • Teleconsultation fees are non-refundable once the session is completed.
      • If a session cannot be conducted due to technical issues or practitioner unavailability, you will receive a full refund or rescheduled session.

    4. Lab Services & Diagnostics

    • Booking Cancellations:
      • Lab test bookings can be canceled up to 24 hours before the scheduled test for a full refund.
      • Cancellations made within 24 hours may not be refundable, depending on the lab’s policy.
    • Incorrect Test Reports or Errors:
      • If a lab error occurs, AyurEze will coordinate with the lab to provide a corrected report or refund, as appropriate.

    5. Refund Process

    • Refund requests must be submitted via refundandreturn@ayureze.in or through the app’s support portal.
    • All refunds are processed using the original payment method unless otherwise agreed.
    • Refund timelines may vary depending on banking or payment gateway processing.

    6. Non-Refundable Items

    • Personalized health plans or prescription-based medicine packages once dispatched.
    • Completed teleconsultations where the session was conducted.
    • Therapy sessions canceled after the allowed timeframe.

    7. Contact Us

    For any questions, disputes, or assistance with refunds or returns, contact us:

    AyurEze
    📧 refundandreturn@ayureze.in
    📞 +91-8968968156
    🌐 www.ayureze.in

    ✨ Note: AyurEze ensures that all refunds and returns are handled fairly, promptly, and transparently, giving users confidence in every transaction.